Privacy Policy

What personal information about you do we collect?

The information we learn from you helps us personalize and constantly improve your experience at MYJOY. These are the types of information we collect:

Information provided by you: We store the information you enter using our App and/or Website or send us in any other way, such as your name, birthday, e-mail and address. This also includes details of any transactions you carry out through the App or when you give us feedback. You choose the information you provide. In some cases you might not be able to take advantage of every single feature contained in the App if you don´t provide certain information. We use the information you give us to respond to your requests, provide a more personalized service, improve our App and communicate with you.

Location Information: As the App is a location-enabled service, you are sending us location information. This information may reveal your actual location, such as GPS data, whenever the App is turned on or – depending on your settings – whenever your mobile device is turned on. This is necessary for providing you with a wide array of services based on the approximate location of the device, for example about event recommendations near you. The information about the approximate location of your wireless device will be used or shared only with prior notice and your consent. The form of consent will be suited to the type of location based service you utilize.

Automatic Information: When you interact with us we receive and store certain types of information about your use of the App and the services we offer. We may use “cookies” which provide us with specific information when you use the App.

E-Mail-Communications: We will never send you any e-mails, unless they reply to your enquiries or if you have registered for one of our newsletters or agreed to receive our e-mails. Our newsletters contain information about our services, offers, promotions and events as well as relevant information from our affiliates and partners. To be able to make the e-mails we send to you more helpful and interesting, we often get confirmation messages when you open our e-mails if your system supports this. You will always be able to choose not to receive our e-mails, either at the time of completing a form or by following the unsubscribe instructions in each e-mail that we send out. If you send unencrypted e-mails to us, please be aware that in Internet transmission these are not protected against unauthorized third parties reading or manipulating them.

How secure is the information we store about You?

All personal information that you submit via the App and/or Website is sent to and stored on secure servers located in the European Union. Information submitted by you may be disclosed by us to third parties mentioned in the circumstances described below, which may be situated outside the European Union and/or may be processed by staff operating outside the European Union. By submitting information via the App and/or Website, you agree to this storing, processing and/or transfer.

Do we share the personal information we receive?

Information about you is an important part of our business, and we are not in the business of selling, renting, trading, or otherwise sharing your personal information with third parties for their promotional use without your permission. We share your information only as described below.

Other companies and individuals: We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of our App and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of our App and Website, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Where requested to do so, we may co-operate with any court, tribunal, regulatory body, police authority or other similar authority in any investigations or proceedings concerning you or your use of the App. This may include disclosing information about communications transmitted via the App to the authorities where required. Whilst we take measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the internet, e.g. when using the web-based App.

Business transfers: As we continue to develop our business, we might sell or transfer certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information in the App or Website you agree that your data may be transferred to such parties in these circumstances. Your personal data, of course, always remains subject to the promises made in any pre-existing privacy notice (unless you consent otherwise).

With your consent: With your consent, we might disclose your personal information to third parties, e.g. in order to provide you with products and services in general as well as with products and services near to your location if you have requested so.

Social Plugins –which ones do we use?

Our App and Website uses social plugins (“Plugins”) from the social networks (“Facebook”) and micro-blogging service (“Twitter”).

Facebook is a social network, operated by Facebook Inc. (1601 S. California Avenue, Palo Alto, CA 94304, USA). When you visit a page of our Website that contains a Facebook Plugin, Your browser establishes a direct connection to Facebook servers. Facebook directly transfers the Plugin content to your browser, which embeds the latter into the Website, enabling Facebook to receive information about your having accessed the respective page of our Website. We have no influence on the data gathered by the Plugin and inform you according to our state of knowledge.

If you are logged into Facebook, your visit can be assigned to Your Facebook account. If you interact with the Plugins, for example by clicking “Share”, or by entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our Website with your member data already stored by Facebook, please log off Facebook before entering our Website. Even if you are not logged into Facebook, there is possibility that the Plugins transmits your IP-address to Facebook. For the information on the purpose and scope of data collection and procession by Facebook, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook\’s privacy policy: Further you can block Facebook Plugins by using add-ons for your browser, like the “Facebook Blocker“.

Twitter is a micro-blogging service, provided by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA).  When you visit a page on our Website that includes such a Plugin, your browser connects directly with the servers at Twitter. The content of the Plugin is transferred from Twitter directly to your browser, which incorporates it into the website. For this reason, we have no influence on the amount of data gathered by Twitter with the aid of this Plugin. We provide this information to the best of our knowledge, which is that only the IP address of your connection and the URL of our Website are transmitted when the Plugin is acquired, but are not used for purposes other than display of the content in the Plugin.

Cookies and Tracking Software – What are they and how do we use them?

Cookies: When you use the App – and if your device accepts cookies – a cookie may be saved on your device. Cookies are small text files (in form of alphanumeric identifiers) which can be stored on your device and enable our systems to recognize Your browser or device. The cookie may be read when you return to the Website or use your device. Cookies can include information such as your IP-adress which the App can use to track the pages you have visited, browser type and other clickstream data. Cookies are not able to read any information off your hard drive and they cannot read cookie files created by other websites. Cookies will not contain any personal information if this information is not supplied by yourself. In some cases we use cookies to learn more about so called user traffic patterns. This helps us to evaluate how useful the information in the App is for you and to see if we need to change our navigational structure in order to help you to find the information you look for. We do not correlate this information with data about individual users, nor do we share this information or sell it to any third party.

If you do not want to accept cookies you can prevent most browsers or devices from doing so. You can either set your browser or device to notify you before you receive a new cookie and refuse the cookie when your browser or device alerts you. You can also disable cookies altogether by turning them off in your browser or device. You will find the correspondant information in your browser instructions and help screens or device instructions. It is not necessary to have cookies enabled to use any part of our App, although disabling cookies may lead to a decreased level of functionality. We may also use such technologies as action tags, clear gif technology or web beacons as mechanisms to track how you navigate through the App. Such data is exclusively collected to improve the App and in the areas of research and marketing.

Tracking software: We may also use our own tracking software to help us analyse your use of the App, Content and Services. These analytical tools use cookies as well and have the objective to make your use of our services more friendly and efficient.

Can you access the information?

You have the right to obtain a copy of processed personal information, interaction with us and data held by us about you. You also have the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you. If you would like to obtain a copy of your personal information, notify us of any inaccuracies in the information we hold about you, or if you have any queries concerning our Data Protection and Privacy Policy, please write to us at: Haydnstraße 1/41, 5020 Salzburg, Austria  or send an e-mail to: For your own data safety you will need to verify your identity and specify what information you require.

What about advertising from third party sites and links to other websites?

We sometimes provide hyperlinks and/or advertisements to other websites that are not owned or controlled by us. Please note that this Privacy Policy only applies to the personal information that we collect through the App. Third-party websites, advertisers and internet advertising companies work on their behalf and use their own technology to generate advertisements which you can find on our website through your browser. Some of them may as well receive your IP-adress during this process and they may also use cookies, web beacons, JavaScript and other technologies helping to enhance the effectiveness of their advertising and the personalization of advertising content. We cannot be responsible for personal information that third parties collect, store and use through their website and we do not have access or control over cookies or other technology they may use. You should always read the privacy policy of each website you visit and in case of doubts contact these third parties directly for more information about their privacy policy and how to disable their acquisition of information. Of course we will never provide these third parties with any personally identifiable information about you.

Changes to Our Privacy Policy

We reserve the right to make changes to this Privacy Policy without prior notice. You should continue to check this Privacy Policy for updates and amendments, as you will be deemed to have accepted any changes if you continue to use the Website after they have been posted.